Attn:Grace

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Pads, liners, oils, and sprays—crafted for your changing needs.

FAQs

General

How do I create an account to start shopping?

It’s easy! Just click on the account icon in the upper right-hand corner of your screen. Once clicked, you will be directed to a page with account set-up instructions. You can also create an account at the beginning of the checkout process. If you need more assistance, just send us an email at hello@attngrace.com and we’ll be glad to help!

I'm having trouble logging into my account, what can I do?

If you’re having trouble logging into your account, please email us at hello@attngrace.com. You can also reset your password anytime. Just click the account icon and select “Forgot Your Password”, and you’ll get step-by-step instructions on how to reset it.

How can I make changes to the details on my account?

To make changes to your account, first login to your account. You will be directed to the “Account Information” page. You can make changes to this information by clicking the “Edit” button. If you want to make changes to your billing information, please email us at hello@attngrace.com.

I've forgotten the account password, how do I reset it?

Click the account icon in the upper right hand corner of your screen, and choose “Forgot Your Password”. You will receive an email to reset your password. If you need help, just send us an email at hello@attngrace.com and we’ll be glad to assist you.

Subscription Details

How does subscription work?

Head to attngrace.com and select the product you’d like to subscribe to. On the product page, select “Subscribe & Save” by choosing the frequency you’d like to receive your order. Then, select the quantity of product you’d like to receive. Add this to your cart. You can add more products to your subscription by repeating this process for other products. Once your cart is set, head to checkout. You will receive 10% off every subscription order, and will receive your order at your chosen frequency without any further action needed. Subscriptions are totally flexible, and you can skip, reschedule, swap products, and change the frequency whenever you’d like. If you need any help setting up your subscription, just send us an email at hello@attngrace.com and we’ll be glad to assist.

Can I pause/change the frequency of my subscription?

Yes. You can pause your subscription anytime by visiting your account profile page, which you can find by clicking “Sign In” or “Account” in the upper right-hand corner of the page. Once you enter your email and password, you will get to your subscription management page. You can Reschedule or Skip your next delivery by selecting either of those buttons. You can also change the frequency of your subscription by going to Manage Subscription and updating the frequency within the page details. If you need more help, send us an email at hello@attngrace.com.

Can I cancel my subscription?

Yes. You can cancel your subscription anytime by visiting your account profile page, which you can find by clicking “Sign In” or “Account” in the upper right-hand corner of the page. Once you enter your email address and password, you will enter your subscription management portal. From there, select Manage Subscriptions on the right side of the page. At the bottom of this page you can then select Cancel Subscription. If you need more help, send us an email at hello@attngrace.com.

Can I change what's in my subscription order?

Yes. If you want to include a one-time add-on, simply navigate to your subscription and select View Your Next Order. At the bottom of this page, you will see additional products you can add to your next order. Select the one you want by clicking the Add button. If you need more help, send us an email at hello@attngrace.com.

What if I'm not happy with your products?

We promise you’ll be happy with our products, or you’ll get your money back within 60 days of purchase. If you order an Attn: Grace product and don’t love it, send us an email and we will make it right.

Will I get a reminder email before my next shipment?

Yes, you will be notified before your next shipment. You can also see your upcoming deliveries by signing into your account.

Payment, Returns & Exchange

What are my payment options?

We take all major credit cards online or by phone. For online ordering, you also have the option of PayPal. If you would like to speak with us and place your order, please call 833-713-9212 and we would be happy to help you.

How do I get a refund or replacement?

We want you to love your Attn: Grace products, but if something's not quite right, we've got you covered! We offer a 60-day money-back guarantee on all first-time purchases. Just send a note to our customer service team at hello@attngrace.com, and once authorized, we will refund your order. Our team is also happy to work with you to find a different product from our line that would better support your needs.

How do I return a product?

If you are not satisfied with your order, and have unopened product you no longer want to keep, you can request a return authorization by sending an email to hello@attngrace.com. Returns are accepted within 30 days of order processing. Returned items must be in a new and unopened condition. You will be responsible for the cost of shipping the items back to us. Refunds will be issued to the original form of payment (minus the shipping fee), once the return product is in transit. Returns sent without prior authorization, including refused packages, will not be accepted.

Product & Packaging Information

How often should I change my pad and/or liner?

When you use incontinence products it is always advised that you change your liner or pad often to protect your skin. While it will vary based on your specific needs, this typically means changing your product around 4-6 times a day. You should always change an incontinence pad when it is wet.

Should I double-up products and use a disposable brief and pad together?

It’s not suggested to double up on product. If you’re using an incontinence pad alongside a protective underwear then you are more likely to experience leakage. The leakage can lead to skin irritation and other issues.

Can feminine pads be used as a substitute for incontinence pads?

The short answer is no. Blood and urine are very different in viscosity and feminine pads or any style of menstrual pad should not be used for incontinence protection. Feminine pads are not designed to absorb the liquid that incontinence pads can absorb.

Are your wipes really flushable?

While our flushable wipes are biodegradable, we cannot guarantee their appropriateness for your septic tank so we advise using your best judgment. For example, the age of a septic tank and how heavily a septic tank is used can greatly affect how sensitive it is to the materials being flushed.

Do Attn: Grace pads help prevent UTIs?

Attn: Grace pads are engineered to provide best-in-class absorption and moisture-wicking capabilities. High performing incontinence pads play a crucial role in preventing urinary tract infections (UTIs) by effectively absorbing and containing urine, thus reducing skin exposure to moisture and bacteria. This helps maintain skin integrity and reduces the risk of irritation or breakdown, which can serve as entry points for bacteria causing UTIs. Overall, the better your pad is at absorption and moisture-wicking, the drier and more hygienic environment you create, which is crucial for preventing UTIs as you manage your bladder leaks.

Do your products have PFAS?

At Attn: Grace, we prioritize safety, transparency and quality across our supply chain, our factories and our manufacturing process. From Day One, we have been committed to bringing a higher standard of care to women with bladder leaks. To us, that means finding the cleanest, safest, highest-performing ingredients to deliver protection you can trust. Our incontinence liners, pads, and briefs are exclusively made in European facilities that are certified to adhere to the strictest of safety and quality standards. Our factories do not use, and do not allow subcontractors or raw materials suppliers to use, PFAS in product formulations. Extensive testing of our raw materials and our packaging confirms that our products are substantially PFAS-free and pose no risk to skin health when used under normal conditions.

What is your packaging made from?

We have gone to great lengths to select ingredients that help to support our bodies. We also select materials that are better for the planet, too. Our packaging available at retail is made from 100% recycled content and contains 97% post consumer waste. They are fully recyclable & naturally biodegradable.

What other resources do you offer?

We hope you’ll check out our Resource Library, which includes both our blog, The Edit, and our Specialist Directory.